How to Find - Crisis and Distress Services

Site: Halton Region

Record #: BTN2466
Last Full Update: 12 Aug 2024

Memos and Bulletins

Public Comments

For full directory of "How to" listings on different topics, see here

Description and Service Details

Description (Service)

This is a general overview of crisis & distress resources, serving Halton region. All services are available 24/7 unless mentioned otherwise.

  • In an emergency call 9-1-1 for police, fire and/or ambulance
  • for Emergency Shelters in Halton and surrounding area, see listing BTN4778
  • for Sexual Assault and Domestic/Family Violence resources, see listing OAK0455

Halton’s Main Crisis & Distress Agencies

988 Suicide Crisis Helpline

  • call or text 9-8-8, or 1-833-456-4566
  • national telephone and text suicide prevention and support
  • see listing, MET7492

ROCK (Reach Out Centre for Kids)

  • 905-878-9785, 17 yrs & younger
  • for children and youth in crisis, and caregivers/community members 
  • see listing, BTN4032

COAST (Crisis Outreach and Support Team)

  • 1-877-825-9011, 16 yrs & older
  • telephone support and mobile intervention program for those who are in crisis and have a mental health concern
  • see listing, MHH0509

Distress Centre Halton

  • Oakville: 905-849-4541
  • Burlington: 905-681-1488
  • North Halton: 905-877-1211
  • Hamilton: 905-561-5800
  • see listing, MHH0488

Addiction & Gambling

ConnexOntario

  • 1-866-531-2600 or text CONNEX to 247247
  • online chat
  • email 
  • access to addiction, mental health and problem gambling services
  • see listing, LON6230

National Overdose Response Service

  • 1-888-688-6677
  • free anonymous overdose prevention hotline for Canadians
  • see listing, IMP0274

Caregivers

Hospice Palliative Helpline

  • 905-667-1865
  • helpline providing emotional support and end of life care planning
  • individuals and families living with life-threatening or terminal illness with an expected prognosis of less than 12 months, bereaved families, and frontline service providers supporting clients who need palliative care; for those who live in Etobicoke, Brampton, Mississauga and Halton Region
  • see listing PEL1180

Ontario Caregiver Organization

  • Toll free helpline 1-833-416-2273 (CARE)
  • supports Ontario’s caregivers by being the one point of contact for information about existing services and supports 
  • online chat
  • peer and community support groups
  • see listing, MET8105

Children & Young Adults

One Stop Talk (available Mon-Fri 12 noon-8 pm & Sat 12 noon-4 pm)

  • 1-855-416-8255
  • connect directly with a counsellor through online chat, video and voice
  • offers children, youth (under 18 yrs) and their families immediate access to free mental health support through single session counselling and ensures direct referral to additional service when needed
  • services are provided through an integrated network of infant, child and youth mental health agencies across Ontario
  • see listing, MET1991

Kids Help Phone

  • 1-800-668-6868 or text CONNECT to 686868
  • online chat
  • bilingual help-line provides free counselling, information and referral on anonymous basis to children and youth 
  • ages 5-30
  • see listing, MET6983

Good2Talk

  • Counselling Line: 1-866-925-5454 
  • Crisis Text Line: text GOOD2TALKON to 686868
  • for post-secondary school students
  • provides information and referrals about services and supports for mental health, addictions and well-being on and off campus or speak anonymously with a professional counsellor
  • see listing, MET2344

Naseeha (available daily, 12 noon-3 am)

  • 1-866-627-3342, helpline and text line
  • Muslim youth helpline serving Muslim and non-Muslim youth across North America
  • a safe zone for youths and individuals to talk and get the help they need
  • provides workshops, web therapy sessions, and phone & texting mental health support
  • see listing, PEL1127

Black Youth Helpline (available Mon-Sun 9 am-10 pm)

  • 1-833-294-8650
  • 12 yrs and up
  • open to all youth and their families
  • culturally appropriate supports and services for Black youth and families
  • see listing MET5611

Youthspace.ca (available daily 9 pm-12 midnight)

  • 778-783-0177, text line
  • online crisis and emotional support chat service for youth
  • chat online or via text message
  • conversations limited to 60 minutes
  • see listing, IMP0305

Farmers

Farmers Wellness Initiative

  • 1-866-267-6255
  • provides Ontario farmers, farm families, farm employees, and spouses & dependents of farm employees with free, unlimited mental health counselling, specific to the unique challenges that can be experienced by the agricultural community
  • see listing, IMP0330

First Responders, Military, Verterans & their Families/Caregivers

Boots on the Ground

  • Toll free 1-833-677-2668
  • peer support for first responders 
  • services offered to retired and serving police officers, firefighters, EMS, corrections officers, and nurses across the province
  • able to provide in person peer support as needed
  • see listing, OAK0181

Military, Veteran & Family Assistance Service

  • 1-800-268-7708
  • TTY 1-800-567-5803
  • 1-800-866-4546, Family Information Line
  • telephone and face to face counselling service available to military members, Veterans, former RCMP members, and their family members & caregivers who have personal concerns that affect their well-being and/or work performance

VETS (Veterans Emergency Transition Services) Canada

  • 1-888-228-3871 
  • for Canadian veterans who are in crisis, at risk of becoming homeless or are homeless and their family members
  • see listing, IMP0122

Indigenous Communities

Hope for Wellness Helpline

  • 1-855-242-3310 
  • online chat 
  • a mental health helpline, telephone or online chat, for Indigenous peoples 
  • provides immediate, culturally relevant crisis counselling support 
  • refers callers to additional supports if needed 
  • see listing, IMP0326

TALK4HEALING

  • Helpline and Text line: 1-855-554-4325 (1-855-554-HEAL)
  • online chat
  • 24/7 help, support and resources for Indigenous women, by Indigenous women, all across Ontario
  • services in 14 Indigenous languages
  • see listing, IMP0327

Indian Residential Schools Crisis Line

  • 1-866-925-4419 
  • immediate and culturally appropriate counselling supports to former students who are experiencing distress
  • see website

Multicultural

For You Telecare Family Service

  • 416-241-5456, Korean
  • 416-938-4673, English
  • 416-999-1392, Text Help Line
  • also available virtually and by email
  • for individuals and families within, or related to, the Korean-Canadian community
  • see listing, MET4876

Mandarin Hotline

  • 289-800-8818, Mon-Sat 10 am-10 pm
  • emotional support for a range of issues such as stress, anxiety, depression, health challenges, grief or bereavement, isolation, family conflict, unemployment, newcomer challenges
  • support addresses language barriers and cultural stigma
  • links to community and professional resources for individual and/or group support and treatment
  • see listing MET7266

Nisa Helpline

  • 1-888-315-6472, Mon-Sun 10 am-10 pm
  • confidential, anonymous and free helpline for Muslim women
  • offers mental health support, peer-to-peer counselling, support in creating action plans, referrals, emotional and spiritual support and encouragement
  • see listing IMP0101

SACHSS (South Asian Canadians Health and Social Services)

  • 647-367-4452 or 416-863-0511
  • support for emotional or mental health issues, including depression
  • see listing, PEL2074

2SLGBTQIA+

LGBT YouthLine (available Sun to Fri, 4 pm-9:30 pm)

Toronto pflag (available Mon-Sun 9 am-9 pm)

  • 416-406-6378
  • peer support line for parents and families to share concerns on learning that one of their children or siblings is part of the LGBTQ2S+ community
  • See listing MET3266

Trans Lifeline (available Mon-Fri 1 pm-9 pm)

  • Toll free 1-877-330-6366
  • a hot-line that is staffed by transgender people for transgender people in crisis
  • based out of the USA
  • see listing, IMP0092

Interligne

  • 1-888-505-1010, phone or text
  • confidential information and support service for individuals concerned with sexual orientation and gender identity issues
  • service offered through telephone, text, chat, and email
  • Acts of Homophobia Registry
  • see listing, IMP0133

Other three-digit (N11) helplines serving Halton

  • 811 - Health Care Information & Service Navigation Assistance (Health Connect Ontario)
  • 711 - Telecommunications Relay Service (TRS, relay service, IP-relay)
  • 611 - Telephone Service Provider
  • 511 - Provincial Road Conditions & Tow Truck Services, in restricted Tow Zones (Ontario 511)
  • 411 - Commercial & Residential Directory Assistance (YellowPages)
  • 311 - Regional Services Intake & Information, Public & Family Health Information Line (Access Halton)
  • 211 - Community Information, Resource & Service Navigation (Ontario 211)

For a larger list of resources available, visit General Crisis Intervention Hotlines or Distress Phone Lines

Hours

Mon-Sun 24 hours, unless otherwise noted

Areas Served Halton Region
Eligibility Varies by service
Application

Refer to information in Service Description

Languages English
Fees None

Site Information

Located In Community Halton Region
Address & Map Halton Region, ON
Physical Access Not Applicable - phone, text or chat support only

Categories and Classification

InfoPod Main Headings Community Programs ; Mental Health & Addictions
InfoPod Sub Headings 2SLGBTQ+ Supports ; Addiction Counselling & Treatment ; Distress Phone Lines

Agency Overview